Outage in Twilio

SMS Delivery Delays and Failures Between a subset of Twilio Long Codes and Multiple Networks in Chile

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays and failures between a subset of Long Codes and multiple network subscribers in Chile for 4.3 hours. The incident affected SMS services in the Latin America region, preventing reliable message delivery to Chilean mobile networks. Twilio identified the root cause and restored normal SMS delivery operations after monitoring service stability.

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 10:24PM

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Chile is operating normally.

MONITORING about 2 months ago - at 02/25/2026 08:27PM

We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 02/25/2026 07:57PM

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 02/25/2026 07:05PM

Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 02/25/2026 06:12PM

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