Outage in Twilio

SMS Delivery Failures from a Subset of Twilio Long Codes to Telenet BidCo NV Belgium

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures from a subset of Long Codes to Telenet BidCo NV network subscribers in Belgium, affecting SMS services in Europe for 8.2 hours. The team identified the root cause and worked through multiple recovery attempts before achieving stable service restoration. The incident was fully resolved with SMS delivery operating normally between the affected Twilio Long Codes and Belgian Telenet subscribers.

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Europe

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/26/2026 02:46AM

The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and Telenet BidCo NV network subscribers in Belgium is operating normally.

MONITORING about 2 months ago - at 02/26/2026 12:53AM

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 02/26/2026 12:11AM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 2 months ago - at 02/25/2026 10:09PM

IDENTIFIED about 2 months ago - at 02/25/2026 08:25PM

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Telenet BidCo NV network subscribers in Belgium. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 2 months ago - at 02/25/2026 07:24PM

INVESTIGATING about 2 months ago - at 02/25/2026 06:33PM

Latest Twilio outages

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany - about 9 hours ago

Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers - about 12 hours ago

SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States - about 13 hours ago

Issues Viewing Messaging Insights - 1 day ago

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook