Outage in Twilio
Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call failures from Twilio phone numbers to Claro network subscribers in Puerto Rico for 6.9 hours. The issue affected Twilio's Voice service in the Latin America region, preventing customers from successfully completing calls to Claro mobile users in Puerto Rico. The incident was resolved and voice calls to Claro Puerto Rico subscribers returned to normal operation.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/26/2026 04:05AM
The incident has been resolved and voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico are operating normally.
MONITORING
about 2 months ago - at 02/26/2026 01:51AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 2 months ago - at 02/26/2026 12:13AM
Twilio customers may be still experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is still working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 2 months ago - at 02/25/2026 10:13PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 2 months ago - at 02/25/2026 09:13PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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