Outage in Twilio
Voice Call Failures from Twilio Phone Numbers to Claro Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call failures from Twilio phone numbers to Claro network subscribers in Puerto Rico for 6.9 hours. The issue affected Twilio's Voice service in the Latin America region, preventing customers from successfully completing calls to Claro mobile users in Puerto Rico. The incident was resolved and voice calls to Claro Puerto Rico subscribers returned to normal operation.
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaNeed to monitor Twilio outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 02/26/2026 04:05AM
The incident has been resolved and voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico are operating normally.
MONITORING
about 20 hours ago - at 02/26/2026 01:51AM
We have observed a recovery in voice calls from Twilio Phone Numbers to Claro network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 21 hours ago - at 02/26/2026 12:13AM
Twilio customers may be still experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is still working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 23 hours ago - at 02/25/2026 10:13PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 02/25/2026 09:13PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
SMS Delivery Delays from Twilio to Claro Chile - 6 minutes ago
SMS Delivery Delays from a Subset of Twilio Short Codes to Union Telecom network in United States - about 1 hour ago
SMS Delivery Delays from Twilio to Orange Cameroon - about 4 hours ago
SMS Delivery Delays from Twilio to Mobifone Vietnam - about 5 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
