Outage in Twilio
MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced MMS delivery delays lasting 7.4 hours when sending messages from a subset of Long Codes to Altice network subscribers in the United States. The issue affected MMS Long Code services in North America, causing delayed message delivery to recipients on the Altice network. Twilio identified the root cause, implemented a fix, and confirmed full resolution of both delivery delays and delivery report delays.
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/04/2026 05:36AM
We are no longer experiencing delivery report delays or MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. This incident has been resolved.
MONITORING
about 1 month ago - at 03/04/2026 03:41AM
We are observing recovery in MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/04/2026 01:13AM
Twilio customers may continue to experience MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/03/2026 11:19PM
Twilio customers may continue to experience MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/03/2026 10:17PM
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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