Outage in Twilio
Delays in Transcription Completion
Resolved MinorIncident Report
Summary AI Generated
Twilio customers experienced delays in transcription completion for services with PII Redaction enabled over a 10.1-hour period. The issue affected the Console component and caused extended processing times for transcription services that had personally identifiable information redaction features activated. The underlying issue was addressed and service returned to normal operation, with transcription completion times recovering to expected levels.
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
Components affected
Twilio ConsoleTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/04/2026 09:29AM
We are not experiencing delay in Transcription completion for services with PII Redaction enabled. The underlying issue has been addressed, and the service is operating as expected. This incident has been resolved.
MONITORING
about 1 month ago - at 03/04/2026 08:43AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 03/04/2026 06:45AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 03/04/2026 04:35AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 1 month ago - at 03/04/2026 03:47AM
We are observing recovery in transcription completion times for services with PII redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/04/2026 02:15AM
We are moving the incident status from 'Monitoring' back to 'Investigating', as customers may continue to experience delays in transcription completion for services with PII Redaction enabled. Our team is actively investigating the issue and will provide an update within 2 hours or sooner if additional information becomes available.
MONITORING
about 1 month ago - at 03/04/2026 01:50AM
We are observing recovery in Transcription completion times for services with PII Redaction enabled. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/04/2026 12:57AM
Customers may continue experiencing delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 2 hour or as soon as more information is available.
INVESTIGATING
about 1 month ago - at 03/03/2026 11:34PM
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
INVESTIGATING
about 1 month ago - at 03/03/2026 11:28PM
Customers may experience delays in Transcription completion for services with PII Redaction enabled. Our team is currently investigating the issue and we will provide an update in 1 hour or as soon as more information is available.
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