Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Twilio

SMS Delivery Delays to Telcel Network in Mexico

Resolved Minor
March 04, 2026 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays when sending messages to the Telcel network in Mexico, affecting their SMS service in Latin America for 2.7 hours. Engineers worked with carrier partners to address the issue, with recovery observed before full resolution. The incident was resolved and SMS delivery to the Telcel network returned to normal operation.

We are experiencing SMS delivery delays when sending messages to the Telcel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial
  • No credit card
  • 14-day trial
  • 2-minute setup
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/04/2026 09:14AM

We are no longer experiencing SMS delivery delays when sending messages to Telcel network in Mexico. This incident has been resolved.

MONITORING about 1 month ago - at 03/04/2026 07:21AM

We are observing recovery in SMS delivery delays when sending messages to the Telcel network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/04/2026 06:35AM

We are experiencing SMS delivery delays when sending messages to the Telcel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Latest Twilio outages

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany - about 9 hours ago
Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers - about 12 hours ago
SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States - about 13 hours ago
Issues Viewing Messaging Insights - 1 day ago
SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook