Outage in Twilio
SMS Delivery Delays to Telcel Network in Mexico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays when sending messages to the Telcel network in Mexico, affecting their SMS service in Latin America for 2.7 hours. Engineers worked with carrier partners to address the issue, with recovery observed before full resolution. The incident was resolved and SMS delivery to the Telcel network returned to normal operation.
We are experiencing SMS delivery delays when sending messages to the Telcel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 03/04/2026 09:14AM
We are no longer experiencing SMS delivery delays when sending messages to Telcel network in Mexico. This incident has been resolved.
MONITORING
about 4 hours ago - at 03/04/2026 07:21AM
We are observing recovery in SMS delivery delays when sending messages to the Telcel network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 5 hours ago - at 03/04/2026 06:35AM
We are experiencing SMS delivery delays when sending messages to the Telcel network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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