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Outage in Twilio

WhatsApp phone number not displayed for senders created via senders API

Resolved Minor
March 05, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced an issue where WhatsApp phone numbers were not displaying for senders created via the Senders API, affecting the Messaging Channels component. The problem lasted 4.2 hours before engineers resolved the display issue and restored normal service operation.

Our monitoring systems have detected a potential issue with WhatsApp phone number not displayed for senders created via senders API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/05/2026 10:42PM

The issue preventing WhatsApp phone number from being displayed for senders created via the Senders API has been resolved and the service is operating normally at this time.

MONITORING about 1 month ago - at 03/05/2026 10:03PM

We are observing a recovery in the display of WhatsApp phone number for senders created via the Senders API. We will be monitoring the service to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 07:49PM

We continue to experience WhatsApp phone number not displayed for senders created via senders API. Our team is actively investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 06:49PM

Twilio customers may be experiencing WhatsApp phone number not displayed for senders created via senders API. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 06:35PM

Our monitoring systems have detected a potential issue with WhatsApp phone number not displayed for senders created via senders API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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