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Outage in Twilio

MMS Delivery Delays from a Subset of Twilio Long Codes to Altice United States

Resolved Minor
March 05, 2026 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced MMS delivery delays from a subset of long codes to Altice network subscribers in the United States for 6.6 hours. The issue affected MMS Long Code services in North America, preventing timely message delivery to customers on the Altice network. The incident was resolved after monitoring showed recovery of normal MMS delivery operations.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/06/2026 02:42AM

The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the United States is operating normally.

MONITORING about 1 month ago - at 03/06/2026 01:16AM

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 03/05/2026 11:16PM

We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 09:18PM

We are continuing to experience SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/05/2026 08:10PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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