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Outage in Twilio

SMS Delivery Delays from Twilio to Airtel Nigeria

Resolved Minor
March 12, 2026 - Started about 18 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays when sending messages to Airtel Nigeria customers, lasting 6.7 hours. The issue affected SMS services in the Middle East & Africa region, with engineers working alongside carrier partners to resolve the delivery problems. The incident was fully resolved after monitoring showed complete recovery of normal SMS delivery times.

We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 03/12/2026 05:45PM

We are no longer experiencing MMS/SMS delivery delays when sending messages from Twilio to Airtel Nigeria. This incident has been resolved.

MONITORING about 13 hours ago - at 03/12/2026 03:47PM

We are continuing to observe recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 03/12/2026 01:55PM

We are observing recovery in SMS delivery delays when sending messages to from Twilio to Airtel Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 03/12/2026 12:01PM

We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 03/12/2026 11:11AM

We are experiencing SMS delivery delays when sending SMS Delivery Delays from Twilio to Airtel Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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