Outage in Twilio

Conversations Errors

Resolved Minor

March 16, 2026 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's Conversations service experienced issues where customers were not receiving inbound messages for approximately 2.6 hours. The incident affected the Conversations component, preventing message delivery to users. Engineers identified and resolved the underlying issue, with service recovery beginning around 11:37 AM and full resolution confirmed by 12:27 PM.

Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.

Components affected

Twilio Conversations

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 03/16/2026 07:27PM

We are no longer experiencing reported errors for Conversations. This incident has been resolved.

MONITORING about 3 hours ago - at 03/16/2026 06:37PM

We have started seeing recovery on reported errors for Conversations. Engineers are investigating and we will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 03/16/2026 05:29PM

Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 1 hour.

INVESTIGATING about 5 hours ago - at 03/16/2026 04:53PM

Conversations customers may not be seeing inbound messages arriving. Engineers are investigating and will provide an update in 30 minutes.

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