Outage in Twilio
Issues with Status CallBack Webhooks for WhatsApp
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 1.5-hour incident where some customers were not receiving status callbacks for their outbound WhatsApp messages through their configured webhooks. The issue affected the Messaging Channels component and prevented customers from getting delivery status updates for their WhatsApp communications. Engineers investigated and resolved the problem, with status callback webhooks for WhatsApp returning to normal operation.
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 30 minutes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 03/16/2026 07:19PM
We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available. Our issue with customers not receiving the status of outbound messages on their Status Callback webhook for WhatsApp has been resolved and Status Callback webhook for WhatsApp is operating normally at this time.
MONITORING
about 3 hours ago - at 03/16/2026 07:00PM
We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 4 hours ago - at 03/16/2026 06:33PM
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 hour.
INVESTIGATING
about 4 hours ago - at 03/16/2026 05:54PM
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 30 minutes.
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