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Outage in Twilio

SMS Delivery Delays to Entel in Chile

Resolved Minor
March 17, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays when sending messages to Entel customers in Chile, lasting 6.5 hours. The issue affected SMS services in the Latin America region and was caused by problems with Twilio's carrier partner. Engineers worked with the carrier partner to resolve the delivery delays, and the service was fully restored.

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/17/2026 02:46PM

We are no longer experiencing SMS delivery failures to Entel in Chile. This incident has been resolved.

MONITORING about 1 month ago - at 03/17/2026 12:46PM

We are observing recovery in SMS delivery delays when sending messages to Entel in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/17/2026 11:23AM

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/17/2026 09:23AM

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 03/17/2026 08:23AM

We are experiencing SMS delivery delays when sending messages to Entel in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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