Outage in Twilio
User Authentication Identity SNA Missing Redirects for Verizon in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced an issue with User Authentication Identity Silent Network Auth (SNA) missing redirects specifically for Verizon customers in the United States, affecting the Verify Silent Network Auth component. The incident lasted 3.9 hours before Twilio's team identified the cause and implemented a fix. Service was restored to normal operation after a monitoring period to ensure stability.
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network AuthTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/17/2026 09:56PM
The incident has been resolved and User Authentication Identity for Verizon in the United States is operating normally.
MONITORING
about 1 month ago - at 03/17/2026 07:43PM
We have observed a recovery in User Authentication Identity for Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/17/2026 07:17PM
Twilio customers may still be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are still working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 month ago - at 03/17/2026 06:06PM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Verizon in the United States. Our team has identified the cause, and they are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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