Outage in Twilio

Voice Call Failures From Network Subscribers to Twilio Phone Numbers in Multiple Countries

Resolved Minor

March 19, 2026 - Started about 23 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced voice call failures lasting 3.4 hours where network subscribers could not successfully connect to Twilio phone numbers in France, Norway, Italy, Indonesia, and Denmark. The incident affected Twilio's Voice services in both APAC and Europe regions, preventing inbound calls from reaching customers' Twilio numbers in these countries. The service was restored after the team observed recovery and confirmed normal operations were resumed.

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in France ,Norway, Italy, Indonesia ,Denmark. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Voice, APAC Twilio Voice, Europe

Need to monitor Twilio outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 19 hours ago - at 03/19/2026 04:52PM

The incident has been resolved and voice calls from network subscribers to Twilio Phone Numbers are operating normally.

MONITORING about 21 hours ago - at 03/19/2026 02:52PM

We have observed a recovery in voice calls from network subscribers in multiple countries to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 22 hours ago - at 03/19/2026 02:32PM

We are still experiencing voice call failures from network subscribers to Twilio Phone Numbers in France, Norway, Italy, Indonesia, Denmark. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 23 hours ago - at 03/19/2026 01:32PM

Latest Twilio outages

Voice Quality Issues Affecting Calls from T-Mobile Numbers to Twilio Numbers - about 18 hours ago

Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers - about 21 hours ago

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States - 1 day ago

SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France - 1 day ago

SMS Delivery Delays from Twilio to Tigo Colombia - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook