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Outage in Twilio

Call Failures from network subscribers in Multiple Caribbean Islands to Twilio Phone Numbers

Resolved Minor
March 19, 2026 - Started 29 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Twilio experienced voice call failures affecting network subscribers attempting to call Twilio phone numbers in multiple Caribbean Islands, including Jamaica, Trinidad and Tobago, the Cayman Islands, and Barbados. The incident lasted 26.6 hours and impacted Twilio's Voice service in the Latin America region. The issue has been resolved and service is functioning normally.

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 03/20/2026 05:31PM

The issue affecting voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands has been resolved, and the service is functioning normally at this time.

MONITORING 28 days ago - at 03/20/2026 03:27PM

We have started seeing recovery for iall failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 28 days ago - at 03/20/2026 05:34AM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 03/19/2026 09:34PM

Twilio customers may be still experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. The affected countries include Jamaica, Trinidad and Tobago, the Cayman Islands and Barbados. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 03/19/2026 05:56PM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 03/19/2026 03:56PM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 03/19/2026 02:55PM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Phone Numbers in multiple Caribbean Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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