Outage in Twilio
User Authentication Identity API Errors in Canada
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced User Authentication Identity API errors affecting customers in Canada for 4.8 hours. The incident impacted Lookup Identity Match and Lookup SIM Swap services, preventing users from accessing authentication functionality. The service gradually recovered and was fully resolved.
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 03/21/2026 11:59AM
We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.
MONITORING
about 6 hours ago - at 03/21/2026 10:18AM
We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 8 hours ago - at 03/21/2026 08:19AM
We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 9 hours ago - at 03/21/2026 07:16AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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