Outage in Twilio
Voice Insights Sub-Account Dashboard Impacted in US1
Resolved MinorIncident Report
Summary AI Generated
Twilio's Voice Insights sub-account dashboard in the US1 region experienced issues for 10.8 hours, preventing admin and console users from fetching the last 24 hours of data or applying realm filters. Engineers identified and implemented a mitigation, then monitored the system for stability before confirming full resolution.
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Voice InsightsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 03/23/2026 06:23PM
Twilio Programmable Voice Insights is now operating normally. This incident has been resolved.
MONITORING
25 days ago - at 03/23/2026 05:02PM
Twilio Programmable Voice Insights is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
MONITORING
25 days ago - at 03/23/2026 03:04PM
We have identified mitigation of the issue with Twilio Programmable Voice Insights. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
25 days ago - at 03/23/2026 11:07AM
We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
25 days ago - at 03/23/2026 08:45AM
We continue to investigate an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
25 days ago - at 03/23/2026 07:56AM
We are investigating an issue with Twilio Programmable Voice insights where admin and console users may be unable to fetch the last 24 hours of data or apply realm filters on the sub-account dashboard. Our engineers have been alerted and are working to fix it. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
25 days ago - at 03/23/2026 07:40AM
Our monitoring systems have detected a potential issue with Programmable Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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