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Outage in Twilio

Issues with Authentication in Twilio Flex

Resolved Minor
March 23, 2026 - Started 25 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Twilio Flex experienced intermittent authentication failures for 1.4 hours, preventing users from accessing the platform. The Flex Application Platform was affected, causing login and access issues for customers. The authentication issue was resolved and service returned to normal operation.

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio Flex Application Platform

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 03/23/2026 12:56PM

The issue causing intermittent authentication failures in Twilio Flex has been resolved and the service is operating normally at this time.

MONITORING 25 days ago - at 03/23/2026 12:44PM

We have started seeing recovery for the intermittent authentication failures when attempting to access Twilio Flex. Our engineers are closely monitoring the situation to ensure full stability. We will continue to monitor for the next 30 minutes and will provide another update once the issue is fully resolved.

INVESTIGATING 25 days ago - at 03/23/2026 11:44AM

Twilio customers may be experiencing intermittent authentication failures when attempting to access Twilio Flex. Our engineers have been alerted and are actively working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 03/23/2026 11:35AM

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

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