Outage in Twilio
User Authentication Identity API Errors in Canada
Resolved MinorIncident Report
Summary AI Generated
Twilio's User Authentication Identity API experienced errors in Canada for 9.1 hours, affecting multiple services including Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence, Lookup SIM Swap, and Legacy Identity MatchAndAttributes. The team identified the root cause and implemented a fix, with service recovery observed before full resolution was confirmed.
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Verify Silent Network Auth Twilio Lookup Identity Match Twilio Lookup Line Type Intelligence [ API] Twilio Lookup SIM Swap Twilio Legacy Identity MatchAndAttributesNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 03/25/2026 11:21AM
The issue affecting User Authentication Identity in Canada has been resolved, and the service is operating normally at this time.
MONITORING
about 13 hours ago - at 03/25/2026 09:19AM
We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 03/25/2026 08:01AM
We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.
INVESTIGATING
about 17 hours ago - at 03/25/2026 05:23AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 19 hours ago - at 03/25/2026 03:16AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 20 hours ago - at 03/25/2026 02:16AM
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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