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Outage in Twilio

SMS Delivery Failures From Network Subscribers to a Subset of Twilio Denmark Phone Numbers

Resolved Minor
March 25, 2026 - Started 23 days ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures affecting a subset of Denmark phone numbers, where messages from network subscribers were not reaching their intended recipients. The incident impacted Twilio's SMS service in the Europe region for 6.9 hours. The service was restored to normal operation after monitoring confirmed recovery of SMS delivery functionality.

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/25/2026 04:53PM

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers is operating normally.

MONITORING 23 days ago - at 03/25/2026 02:26PM

We have observed a recovery in SMS delivery from network subscribers to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/25/2026 01:08PM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/25/2026 11:06AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/25/2026 10:02AM

Twilio customers may be experiencing SMS delivery failures from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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