Outage in Twilio
Voice Call Failures from Network Subscribers to a Subset of Twilio United States Toll-Free Numbers
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call failures affecting network subscribers attempting to reach a subset of US toll-free numbers, impacting Twilio customers' voice services in North America. The issue prevented incoming calls from completing to these toll-free numbers during the 7-minute incident. Twilio resolved the problem and restored normal service functionality.
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, North AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 03/25/2026 10:30AM
The issue affecting calls failures from network subscribers to a subset of Twilio United States Toll-Free numbers has been resolved, and the service is functioning normally at this time.
INVESTIGATING
about 12 hours ago - at 03/25/2026 10:24AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio United States Toll-Free Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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