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Outage in Twilio

Increase errors in whatsapp channel for verify

Resolved Minor
March 25, 2026 - Started 23 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's WhatsApp channel for Verify experienced errors and message delays for 4.1 hours, affecting the Messaging Channels component. Engineers worked with the provider to resolve the issue and confirmed full recovery after monitoring the service's return to normal operation.

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in one hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/25/2026 09:06PM

Our engineers have confirmed full recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. This incident is resolved.

MONITORING 23 days ago - at 03/25/2026 08:08PM

Our engineers have begun to see recovery for the issue causing errors and message delays on the WhatsApp channel for Verify. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

IDENTIFIED 23 days ago - at 03/25/2026 06:16PM

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 23 days ago - at 03/25/2026 05:06PM

Our engineers have identified an issue causing errors and message delays on the WhatsApp channel for Verify. We are working with the provider on a resolution and expect to provide another update in one hour or as soon as more information becomes available.

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