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Outage in Twilio

SMS Delivery Receipt Delays from Twilio to DigiTel Venezuela

Resolved Minor
March 25, 2026 - Started 23 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery receipt delays for messages sent to DigiTel network subscribers in Venezuela, lasting 5.3 hours. While SMS messages were still being delivered successfully, customers faced delays in receiving delivery confirmation receipts. The issue was resolved and SMS delivery receipts returned to normal operation.

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 03/26/2026 03:08AM

The incident has been resolved and SMS delivery receipts from Twilio to DigiTel network subscribers in Venezuela are operating normally.

MONITORING 23 days ago - at 03/26/2026 01:13AM

We have observed a recovery in SMS delivery receipts from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/26/2026 12:01AM

We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/25/2026 10:27PM

We continue to experience SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 23 days ago - at 03/25/2026 09:53PM

Twilio customers may be experiencing SMS delivery receipt delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

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