Outage in Twilio
Delayed Account Reactivations
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 13.4-hour billing system issue where customer accounts with positive balances failed to automatically reactivate after successful payments, forcing users to contact support for manual reactivation. The problem affected Twilio's automatic account reactivation process, preventing customers from accessing services despite having paid their bills. Twilio identified the root cause and restored normal automatic reactivation functionality.
Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.
Components affected
Twilio BillingTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/26/2026 11:37AM
We are no longer experiencing issues with Automatic Account Reactivations following successful payments. This incident has been resolved.
MONITORING
22 days ago - at 03/26/2026 11:02AM
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
MONITORING
22 days ago - at 03/26/2026 10:31AM
We have observed a recovery in the issue where customer accounts were not automatically reactivating after a successful payment. We are now monitoring service stability to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 03/26/2026 08:57AM
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 03/26/2026 04:39AM
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 03/26/2026 02:43AM
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 03/26/2026 01:45AM
The issue causing the customer accounts to not automatically reactivate after a successful payment has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
23 days ago - at 03/26/2026 01:33AM
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 4 hours or as soon as more information is available.
INVESTIGATING
23 days ago - at 03/25/2026 11:34PM
We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.
INVESTIGATING
23 days ago - at 03/25/2026 10:41PM
We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.
INVESTIGATING
23 days ago - at 03/25/2026 10:17PM
Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.
Latest Twilio outages
SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in Germany - about 4 hours ago
Voice Call Failures from Subscribers to Twilio Philippines Phone Numbers - about 8 hours ago
SMS and MMS Delivery Receipt Delays from Twilio to Verizon United States - about 8 hours ago
Issues Viewing Messaging Insights - about 22 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
