Outage in Twilio

Delayed Account Reactivations

Minor

March 25, 2026 - Started about 1 hour ago
Official incident page

Incident Report

Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.

Components affected

Twilio Billing

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Latest Updates ( sorted recent to last )

INVESTIGATING 11 minutes ago - at 03/25/2026 11:34PM

We continue investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 2 hours or as soon as more information is available.

INVESTIGATING about 1 hour ago - at 03/25/2026 10:41PM

We are investigating reports of customer accounts not automatically reactivating after a successful payment. We will provide another update in 1 hour or as soon as more information is available.

INVESTIGATING about 1 hour ago - at 03/25/2026 10:17PM

Twilio users who have a positive account balance are not being automatically reactivated and are reporting to Support.

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