Outage in Twilio
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Vodafone Italy
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures from a subset of long codes to Vodafone network subscribers in Italy for 19.4 hours. The incident affected Twilio's SMS service in the Europe region, preventing reliable message delivery to Vodafone Italy customers. The team identified the root cause and implemented a fix, with service recovery observed before full resolution was confirmed.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/26/2026 07:41PM
We are no longer experiencing SMS delivery delays when sending messages to Vodafone network subscribers in Italy. This incident has been resolved.
MONITORING
22 days ago - at 03/26/2026 06:01PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Vodafone network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 03/26/2026 03:12PM
We continue experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
IDENTIFIED
22 days ago - at 03/26/2026 07:22AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 03/26/2026 03:27AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 03/26/2026 01:28AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
23 days ago - at 03/26/2026 12:30AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team has identified the cause and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
23 days ago - at 03/26/2026 12:22AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Vodafone network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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