Outage in Twilio
Issues Storing Video Recordings Containing Unicode Characters
Resolved MinorIncident Report
Summary AI Generated
Twilio's Programmable Video service experienced an issue where video recordings failed to save when the associated room names contained Unicode characters. The problem affected the Recordings component and prevented users from successfully storing video recordings with non-ASCII room names. Engineers implemented a fix after 1.9 hours, restoring normal recording functionality for all new recordings.
Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio RecordingsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 03/26/2026 01:05PM
We are no longer experiencing issues where saving Video Recordings would fail when Room names contained Unicode characters. This incident is now resolved.
MONITORING
22 days ago - at 03/26/2026 12:37PM
We are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. We have implemented a fix and are currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 03/26/2026 11:26AM
We are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. Our engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 03/26/2026 11:15AM
Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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