Outage in Twilio
Issues When Attempting to Update Whatsapp Profiles via API and Console for a Subset of Users
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced performance issues with WhatsApp Business Profile management that prevented a subset of users from updating their profiles through both the API and Twilio Console. The incident affected the Messaging Channels component and lasted 20.2 hours while engineers investigated and worked to resolve the problem. The service was restored to normal operation and confirmed stable after a monitoring period.
Performance issues have been reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging ChannelsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/27/2026 02:19PM
WhatsApp Business Profile management performance issues have been resolved and the WhatsApp Messaging Channel is operating normally at this time.
MONITORING
21 days ago - at 03/27/2026 01:49PM
WhatsApp Business Profile management is now operating normally and we are no longer seeing performance issues. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
21 days ago - at 03/27/2026 07:45AM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 16 hours or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 03/26/2026 11:57PM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 8 hours or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 03/26/2026 08:32PM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 4 hours or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 03/26/2026 06:59PM
Performance issues are still reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 2 hours or as soon as more information becomes available.
INVESTIGATING
22 days ago - at 03/26/2026 06:11PM
Performance issues have been reported with WhatsApp Business Profile management. This is affecting a subset of users attempting to update profiles via the API and Twilio Console. Engineers are investigating. We will provide an update in 1 hour or as soon as more information becomes available.
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