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Outage in Twilio

Voice Call Failures from Network Subscribers to Twilio Spain Phone Numbers

Resolved Minor
March 27, 2026 - Started about 20 hours ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced voice call failures affecting network subscribers attempting to call Twilio Spain phone numbers, impacting Voice services in the Europe region for 11.1 hours. The team identified the root cause and worked on a resolution, with service gradually recovering to a subset of Spain numbers before full restoration. The issue was fully resolved and service returned to normal operation.

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Spain Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 03/27/2026 04:54PM

The issue affecting voice calls from network subscribers to Twilio Spain Phone Numbers has been resolved, and the service is functioning normally at this time.

MONITORING about 11 hours ago - at 03/27/2026 02:54PM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 13 hours ago - at 03/27/2026 12:54PM

We have observed a recovery in voice calls from network subscribers to a subset of Twilio Spain Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 17 hours ago - at 03/27/2026 08:56AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 19 hours ago - at 03/27/2026 07:04AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 19 hours ago - at 03/27/2026 06:18AM

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Spain Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 20 hours ago - at 03/27/2026 05:53AM

Twilio customers may be experiencing voice call failures from network subscribers to Twilio Spain Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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