Outage in Twilio
Intermittent SMPP Connectivity in IE1 Region
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced intermittent TCP connectivity issues affecting inbound and outbound SMPP connections in the IE1 region for 3.2 hours. The issue impacted a subset of customers using SMPP for messaging traffic through that specific gateway. Engineers resolved the connectivity problems and restored normal service operations.
Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 03/27/2026 12:05PM
We are no longer experiencing intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This incident has been resolved and service is operating normally.
MONITORING
about 15 hours ago - at 03/27/2026 11:03AM
We have observed a recovery in the intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue was impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are now monitoring service stability to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 03/27/2026 10:09AM
We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 03/27/2026 09:09AM
We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 17 hours ago - at 03/27/2026 08:58AM
Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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