Outage in Twilio
Errors While Sending 'Auto Recharge Successful' Emails After Successful Recharge
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 2.4-hour incident where customers were not receiving "Auto Recharge Successful" emails after successful account recharges, affecting the billing system's notification functionality. Engineers identified the root cause and deployed a fix to restore normal email delivery. The issue was fully resolved with continued monitoring to ensure system stability.
Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 03/27/2026 04:31PM
The issue preventing 'Auto Recharge Successful' emails from sending has been resolved and Auto Recharge emails are operating normally at this time.
MONITORING
about 8 hours ago - at 03/27/2026 04:01PM
'Auto Recharge Successful' emails are now operating/sending normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 9 hours ago - at 03/27/2026 03:15PM
Our engineers have identified an issue affecting 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 10 hours ago - at 03/27/2026 02:15PM
Our engineers have identified the issue 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 03/27/2026 02:07PM
Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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