Outage in Twilio
SMS Delivery Failures from a Subset of Twilio Long Codes to WOM Colombia
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery failures from a subset of Long Codes to WOM network subscribers in Colombia, affecting customers' ability to send messages to that specific carrier. The issue lasted 2.6 hours before being identified, monitored for recovery, and fully resolved. SMS delivery to WOM Colombia subscribers returned to normal operation.
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 04/07/2026 12:36AM
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia is operating normally.
MONITORING
11 days ago - at 04/06/2026 10:38PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
11 days ago - at 04/06/2026 10:09PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
11 days ago - at 04/06/2026 10:01PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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