Outage in Twilio

SMS Delivery Failures from Twilio to Etisalat Egypt

Resolved Minor

April 07, 2026 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures to Etisalat network subscribers in Egypt for 5.2 hours, affecting customers' ability to send text messages to recipients on that network. The incident impacted SMS services in the Middle East & Africa region. The issue was identified, resolved, and SMS delivery to Etisalat Egypt returned to normal operation.

Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 04/07/2026 12:15PM

The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.

MONITORING 10 days ago - at 04/07/2026 10:15AM

We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 04/07/2026 08:06AM

Twilio customers may be experiencing SMS delivery failures from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 10 days ago - at 04/07/2026 07:06AM

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