Outage in Twilio

SMS Delivery Failures from Twilio to Beeline Kazakhstan

Resolved Minor

April 13, 2026 - Started 4 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery failures to Beeline network subscribers in Kazakhstan for 4.5 hours, affecting customers' ability to send text messages to that specific carrier. The team identified the root cause and worked on a resolution, with service recovery observed before full restoration. SMS delivery to Beeline Kazakhstan returned to normal operation after monitoring confirmed service stability.

Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 04/13/2026 10:06PM

The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.

MONITORING 4 days ago - at 04/13/2026 08:04PM

We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 04/13/2026 06:44PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 4 days ago - at 04/13/2026 05:43PM

Twilio customers may be experiencing SMS delivery failures from Twilio to Beeline network subscribers in Kazakhstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 04/13/2026 05:41PM

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