Outage in Twilio
SMS Delivery Failures From a Subset of Twilio Long Codes to Orange Côte d'Ivoire
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery failures from a subset of long codes to Orange network subscribers in Côte d'Ivoire for 18.2 hours. The issue affected Twilio's SMS service in the Middle East & Africa region, preventing customers from successfully delivering messages to Orange mobile users in that country. The incident was resolved after the team identified the root cause and implemented a fix, with service returning to normal operation.
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/14/2026 12:49PM
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire is operating normally.
MONITORING
3 days ago - at 04/14/2026 08:54AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
3 days ago - at 04/14/2026 06:39AM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
3 days ago - at 04/14/2026 01:46AM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
4 days ago - at 04/13/2026 09:43PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
4 days ago - at 04/13/2026 07:43PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
4 days ago - at 04/13/2026 06:42PM
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Orange network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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