Twilio Outage History

Twilio experienced processing delays in Conversation Intelligence v2 for 2.1 hours, causing transcription and operator results to generate slower than expected, and preventing Flex Agent Copilot from generating conversation wrap-up notes. The issue was caused by upstream performance degradation with a vendor and affected the Flex Agent Desktop. The delays were resolved and services returned to normal operation.

Twilio experienced SMS delivery delays to Wind Tre network subscribers in Italy for 5.9 hours, affecting customers sending messages to that specific carrier. The team identified the root cause and worked on a resolution, with service recovery observed and monitored before full resolution. SMS delivery to Wind Tre Italy returned to normal operation.

Twilio customers experienced SMS delivery delays when sending messages from Twilio phone numbers to Megafon network subscribers in Russia, affecting SMS services in the Europe region. The incident lasted 1.7 hours before being resolved. The delays were caused by scheduled maintenance on Megafon's network.

Twilio's Verify and Lookup services experienced intermittent 502 Bad Gateway errors and endpoint timeouts for 50 minutes. Engineers identified the root cause and worked on deploying a fix. The incident was consolidated into a broader service disruption affecting multiple Twilio products and tracked under a separate status page.

Twilio's Video API experienced timeout issues affecting Group Rooms, Go Rooms, Peer-to-Peer Rooms, and Compositions for 1.5 hours. Customers encountered connection timeouts when attempting to use these video services. Engineers identified the root cause and deployed a fix, with recovery observed for 45 minutes before full resolution.

Twilio experienced SMS delivery delays to Tigo network subscribers in Honduras for 6.3 hours. The issue affected SMS services in the Latin America region, causing delayed message delivery for customers sending to this specific carrier network. The incident was resolved after the team identified the root cause and implemented a fix, with service returning to normal operations.

Twilio experienced SMS delivery delays from a subset of short codes to Brisanet network subscribers in Brazil for 9.2 hours. The issue affected SMS services in Latin America, causing delayed message delivery to users on the Brisanet network. Service recovery was observed and monitored before full resolution was confirmed.

Twilio experienced SMS delivery delays to multiple network subscribers in Turkey for 7.2 hours. The issue affected Twilio's SMS service in the Europe region, causing delayed message delivery to Turkish mobile networks. The incident was resolved with SMS delivery returning to normal operations.

Twilio experienced voice call failures affecting calls from multiple network subscribers to a subset of Singapore phone numbers, impacting Voice services in the APAC region for 12.3 hours. The team identified the root cause and implemented a fix, with service recovery observed before full resolution. The incident was fully resolved with voice calls operating normally.

Twilio experienced SMS delivery delays from Twilio phone numbers to Telkom network subscribers in South Africa for 4.7 hours. The issue affected SMS services in the Middle East & Africa region, causing delayed message delivery to users on the Telkom network. The team identified the root cause and restored normal SMS delivery operations.