Twilio Outage History

Twilio experienced SMS delivery delays to Tunisie Telecom network subscribers in Tunisia for 5.6 hours. The issue affected SMS services in the Middle East & Africa region, causing customers to experience delayed message delivery to recipients on the Tunisie Telecom network. The incident was resolved and SMS delivery returned to normal operations.

Twilio experienced SMS delivery delays to DST network subscribers in Brunei Darussalam for 5 hours. The incident affected SMS services in the APAC region, causing delayed message delivery for customers sending to that specific network. The service recovered and was fully resolved after monitoring confirmed stable delivery performance.

Twilio experienced SMS delivery delays for messages sent from a subset of alphanumeric sender IDs to multiple mobile networks in Italy, affecting customers' SMS service in that region. The incident lasted 11.3 hours, during which Twilio's team identified the root cause and worked on a resolution. The service was fully restored after a gradual recovery period with continued monitoring to ensure complete resolution.

Twilio experienced SMS delivery delays and failures when sending messages to Orange/Sonatel network subscribers in Senegal, affecting customers in the Middle East & Africa region for approximately 64 hours. The team identified the root cause and implemented a fix, with service recovery observed before full resolution. The incident was resolved on April 3rd, 2026, restoring normal SMS delivery to the affected networks.

Twilio experienced SMS delivery failures to Claro network subscribers in Chile, preventing customers from successfully sending text messages to that carrier. The issue affected Twilio's SMS service in the Latin America region for 2.6 hours. Service was restored and SMS delivery to Claro Chile returned to normal operation.

Twilio experienced SMS delivery delays to Globe network subscribers in the Philippines, affecting customers sending messages through Twilio's SMS service in the APAC region. The incident lasted 2.1 hours, during which messages to Globe Philippines users were delayed rather than failing completely. The issue was resolved and SMS delivery returned to normal operation.

Twilio experienced SMS delivery failures from a subset of phone numbers to multiple networks across several countries including Egypt, Trinidad and Tobago, Suriname, and Somalia, affecting SMS services in Latin America and Middle East & Africa regions. The incident lasted 16.6 hours, during which customers were unable to successfully deliver SMS messages through the affected phone numbers. The service was gradually restored with successful SMS delivery observed from the previously affected phone numbers, and monitoring continued to ensure full recovery.

Twilio experienced SMS delivery failures in Mongolia that affected a small subset of customers for 1.4 hours. Engineers investigated the issue and determined the impact was limited in scope. The service was fully restored and affected customers were contacted individually to address any concerns.

Twilio's Flex Insights experienced a playback failure issue specifically affecting external recordings for 49 minutes. Engineers identified the problem and deployed a fix to restore normal functionality. The service returned to normal operation and was being monitored for stability.

Twilio experienced SMS delivery delays to Softbank network subscribers in Japan for 4.7 hours. The issue affected Twilio customers sending SMS messages to recipients on the Softbank network in the APAC region. The team identified the root cause and restored normal SMS delivery operations.