Twilio Outage History

Twilio's Verify Silent Network Auth service experienced missing redirects for Odido T-Mobile users in the Netherlands, preventing proper user authentication identity verification. The issue affected Twilio customers trying to authenticate users on the Odido T-Mobile network in the Netherlands for 62.8 hours. The incident was resolved after the team identified the root cause and implemented a fix, with service returning to normal operation.

Twilio experienced SMS delivery delays affecting multiple networks across Latin America, Middle East & Africa, Europe, and APAC regions for 3.5 hours. Customers encountered delayed message delivery to network subscribers in multiple countries during this period. The issue was identified, resolved, and SMS delivery returned to normal operation.

Twilio experienced SMS delivery delays to Vodafone network subscribers in Egypt, affecting customers using SMS services in the Middle East & Africa region. The incident lasted 7 minutes and was classified as minor. Twilio's team actively investigated the delivery delays during the incident period.

Twilio experienced SMS delivery delays to MTN network subscribers in Benin for 17 hours, affecting customers sending messages to that specific carrier and region. The team identified the root cause and worked on resolution throughout the incident period. Service was restored to normal operation and confirmed stable after a monitoring period.

Twilio experienced SMS delivery delays and failures to multiple network subscribers in Brazil for 6.6 hours. The issue affected Twilio's SMS service in the Latin America region, preventing reliable message delivery to Brazilian mobile networks. The team identified the root cause and implemented a fix, with service recovery observed before full resolution was confirmed.

Twilio experienced SMS delivery failures to Etisalat network subscribers in Egypt for 5.2 hours, affecting customers' ability to send text messages to recipients on that network. The incident impacted SMS services in the Middle East & Africa region. The issue was identified, resolved, and SMS delivery to Etisalat Egypt returned to normal operation.

Twilio experienced SMS delivery delays to Lycamobile network subscribers in Germany for 3 hours, affecting customers sending messages to that specific carrier. The team identified the root cause and implemented a fix, with service recovery observed before full resolution. SMS delivery to Lycamobile Germany returned to normal operation after monitoring confirmed service stability.

Twilio experienced SMS delivery failures from a subset of Long Codes to WOM network subscribers in Colombia, affecting customers' ability to send messages to that specific carrier. The issue lasted 2.6 hours before being identified, monitored for recovery, and fully resolved. SMS delivery to WOM Colombia subscribers returned to normal operation.

Twilio experienced SMS delivery delays to Mir Telecom and Tattelecom network subscribers in Russia for 1.9 hours. The issue affected SMS services in the Europe region, causing delayed message delivery to customers using these specific Russian telecom networks. Engineers identified the root cause and restored normal SMS delivery operations.

Twilio experienced SMS delivery delays to Telenor network subscribers in Pakistan for 8.4 hours, affecting customers sending messages to that specific carrier network. The incident impacted SMS services in the APAC region, with Twilio identifying the root cause and implementing a fix. Service was restored to normal operation after monitoring confirmed delivery stability.