Twilio Outage History

Twilio experienced SMS delivery failures affecting a subset of France phone numbers, where messages from network subscribers could not reach these Twilio numbers. The issue impacted SMS services in the Europe region for 3.6 hours. Twilio's team identified the root cause and implemented a fix, with service recovery observed and monitored until full resolution.

Twilio experienced SMS delivery delays and delivery receipt delays from a subset of short codes to New Zealand for 5.4 hours. The issue affected SMS services in the APAC region, with messages potentially succeeding but delivery confirmations being significantly delayed. The incident was resolved after Twilio identified the root cause and implemented a fix, with service returning to normal operation.

Twilio experienced SMS delivery delays affecting a subset of shortcodes in New Zealand for 52 minutes. The issue impacted SMS services in the APAC region, causing delays in both inbound and outbound messaging. Twilio engineers worked with their carrier partner to resolve the delivery delays.

Twilio experienced a billing issue affecting customers in Mexico using USD currency, where account balances failed to update successfully, resulting in account suspensions and preventing account activation. The incident impacted Twilio's billing system for approximately 1.1 hours. The issue was resolved by consolidating it under a duplicate incident tracking system.

Twilio experienced a billing system issue that prevented Mexico customers using USD currency from activating their accounts due to account balance updates failing, resulting in account suspensions. The problem affected Twilio's billing component and lasted for 31 minutes. Engineers investigated and resolved the issue that was impacting account balance processing for this specific customer segment.

Twilio experienced a 7-hour billing system issue that affected payment processing for accounts using Mexican Peso currency, causing payment failures and account suspensions during upgrade attempts. The incident also resulted in some customers being incorrectly suspended despite successful payment processing. The team identified the root cause, deployed a payment processing fix, and resolved the issue with full recovery observed for affected accounts.

Twilio experienced SMS delivery delays and failures to AT&T network subscribers in Mexico, affecting SMS services in Latin America for 1.4 hours. The service recovered and was monitored for stability before being fully resolved. SMS delivery to AT&T Mexico is now operating normally.

Twilio experienced SMS delivery delays and failures when sending messages to AT&T Mexico for 2.7 hours. The issue affected SMS services in the Latin America region, preventing reliable message delivery to AT&T Mexico subscribers. Engineers worked with carrier partners to resolve the problem, and normal SMS delivery was fully restored.

Twilio experienced SMS delivery failures and delivery receipt delays when sending messages to DigiMobil (Movistar) network subscribers in Spain for 3.4 hours. The incident affected SMS services in Europe, with some messages failing to deliver while others succeeded but had delayed delivery confirmations. The issue was resolved and normal SMS delivery and receipt functionality was restored.

Twilio's Verify Silent Network Auth service experienced missing redirects for Odido T-Mobile users in the Netherlands, preventing proper user authentication identity verification. The issue affected Twilio customers trying to authenticate users on the Odido T-Mobile network in the Netherlands for 62.8 hours. The incident was resolved after the team identified the root cause and implemented a fix, with service returning to normal operation.