Outage in Userlane

Azure services issues

Resolved Minor

July 30, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

https://azure.status.microsoft/en-us/status

Components affected

Userlane Player-Editor EU Userlane API US Userlane Portal US Userlane Player-Editor US Userlane Analytics EU Userlane Analytics US Userlane API EU Userlane Portal EU

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/30/2024 09:17PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/30/2024 04:32PM

From Azure:

Network Infrastructure - Issues accessing a subset of Microsoft services
Starting approximately at 11:45 UTC on 30 July 2024, a subset of customers may have experienced issues connecting to Microsoft services globally.
Current Status: We have implemented networking configuration changes and have performed failovers to alternate networking paths to provide relief. Monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards, and we are continuing to monitor to ensure full recovery.
This message was last updated at 14:54 UTC on 30 July 2024

MONITORING over 1 year ago - at 07/30/2024 02:09PM

From Azure:

Network Infrastructure - Issues accessing a subset of Microsoft services
Starting at approximately 12:00 UTC on 30 July 2024, a subset of customers may experience issues connecting to Microsoft services globally.
Current status: We have multiple engineering teams engaged to diagnose and resolve the issue as soon as possible. We've identified multiple workstreams and are working to mitigate impacted workstreams by performing failover operations. More details will be provided as they become available.
This message was last updated at 13:56 UTC on 30 July 2024

IDENTIFIED over 1 year ago - at 07/30/2024 12:54PM

From Azure:

Network Infrastructure - Issues accessing a subset of Microsoft services
We are investigating reports of issues connecting to Microsoft services in Europe. More details will be provided as they become available.
This message was last updated at 12:48 UTC on 30 July 2024

IDENTIFIED over 1 year ago - at 07/30/2024 12:46PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/30/2024 12:37PM

https://azure.status.microsoft/en-us/status

Latest Userlane outages

US - API performance degraded - about 1 month ago

Segments with date filters not being activated - about 2 months ago

EU platform scaling issues - 2 months ago

Degraded performance - 4 months ago

Degraded API on US - 5 months ago

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