Outage in UserTesting

Degraded Performance of Test Feed

Resolved Major
April 26, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We are seeing an issue with tests that have been recently launched. Some contributors might have an issue answering screeners, and payment values may not be accurate. Some tests might take longer to fill than usual. We are working on a fix. Please keep an eye on this page for updates. Thank you for your patience.
Components affected
UserTesting Payment Processing UserTesting Tester Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/27/2023 04:09PM

This issue has been resolved. Please refresh your dashboard for the fix to take effect.

MONITORING over 2 years ago - at 04/26/2023 10:11PM

A fix has been implemented and we are monitoring the results. Please refresh your dashboard for the fix to take effect.

IDENTIFIED over 2 years ago - at 04/26/2023 05:12PM

A fix has been implemented to restore payment calculation functionality. We are continuing to see issues with answering screeners and are working on a fix. Some tests might take longer to fill than usual in the meantime.
Thank you for your patience.

IDENTIFIED over 2 years ago - at 04/26/2023 04:01PM

We are seeing an issue with tests that have been recently launched. Some contributors might have an issue answering screeners, and payment values may not be accurate. Some tests might take longer to fill than usual.
We are working on a fix. Please keep an eye on this page for updates. Thank you for your patience.

Latest UserTesting outages

Delayed Payments - 6 days ago
Some contributors are unable to log into the UserTesting mobile application - 15 days ago
Issue loading the UserTesting platform - about 1 month ago
Results page loading slowly for some Surveys or Interaction tests - 4 months ago
General platform slowness - 5 months ago

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