Outage in UserTesting

Degraded Performance of Test Feed

Resolved Major

April 26, 2023 - Started almost 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are seeing an issue with tests that have been recently launched. Some contributors might have an issue answering screeners, and payment values may not be accurate. Some tests might take longer to fill than usual. We are working on a fix. Please keep an eye on this page for updates. Thank you for your patience.

Components affected

UserTesting Payment Processing UserTesting Tester Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/27/2023 04:09PM

This issue has been resolved. Please refresh your dashboard for the fix to take effect.

MONITORING almost 3 years ago - at 04/26/2023 10:11PM

A fix has been implemented and we are monitoring the results. Please refresh your dashboard for the fix to take effect.

IDENTIFIED almost 3 years ago - at 04/26/2023 05:12PM

A fix has been implemented to restore payment calculation functionality. We are continuing to see issues with answering screeners and are working on a fix. Some tests might take longer to fill than usual in the meantime.
Thank you for your patience.

IDENTIFIED almost 3 years ago - at 04/26/2023 04:01PM

We are seeing an issue with tests that have been recently launched. Some contributors might have an issue answering screeners, and payment values may not be accurate. Some tests might take longer to fill than usual.
We are working on a fix. Please keep an eye on this page for updates. Thank you for your patience.

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Usertesting platform down. - 13 days ago

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