Outage in UserTesting

Degraded Performance

Resolved Major
May 19, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We’ve received reports that "Add Contributors" feature is not functioning for launched studies. Our engineering team is actively investigating. The root cause has been identified already.
Components affected
UserTesting Test Launch Flow

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 05:56PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/19/2023 05:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 05/19/2023 04:57PM

We’ve received reports that "Add Contributors" feature is not functioning for launched studies. Our engineering team is actively investigating. The root cause has been identified already.

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