Outage in UserTesting

iOS contributors are unable to take screeners for surveys

Resolved Minor
December 09, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We discovered an issue where UserTesting iOS contributors are unable to take screeners for surveys. The button they tap to take a survey screener is unresponsive. This issue is only affecting iOS survey takers, so screener questions for unmoderated tests, live conversations, and android surveys are working correctly.
Components affected
UserTesting Tester Dashboard UserTesting iOS Recorder
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/09/2024 08:17PM

A fix for this issue was released to the Apple App Store today.

IDENTIFIED about 2 months ago - at 12/09/2024 06:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 12/09/2024 04:39PM

We discovered an issue where UserTesting iOS contributors are unable to take screeners for surveys. The button they tap to take a survey screener is unresponsive. This issue is only affecting iOS survey takers, so screener questions for unmoderated tests, live conversations, and android surveys are working correctly.

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