Outage in UserTesting

Users may not be able to log in

Resolved Minor
December 11, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Need to monitor UserTesting outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including UserTesting, and never miss an outage again.
Start Free Trial

Outage Details

Some users may have encountered difficulties with the login process over the past 30 minutes. Our investigation revealed that the issue was caused by a third-party vendor, and we are closely monitoring the situation to ensure continued stability.
Components affected
UserTesting Log in form
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/11/2024 11:23PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/11/2024 07:30PM

Some users may have encountered difficulties with the login process over the past 30 minutes. Our investigation revealed that the issue was caused by a third-party vendor, and we are closely monitoring the situation to ensure continued stability.

Latest UserTesting outages

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts - 9 days ago
iOS contributors are unable to take screeners for surveys - about 2 months ago
Issues loading the UserTesting platform - 3 months ago
Upload issues - 3 months ago
Age Range criteria when sourcing Surveys is not filtering properly. - 3 months ago

Be the first to know when UserTesting and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3721 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook