Outage in UserTesting
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts
Resolved MajorIncident Report
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.
Components affected
UserTesting Test Launch Flow UserTesting External Video Uploads UserTesting Prototype HostingNeed to monitor UserTesting outages?
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 01/27/2025 05:59PM
This incident has been resolved.
IDENTIFIED
11 months ago - at 01/27/2025 05:46PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 months ago - at 01/27/2025 05:23PM
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.
Latest UserTesting outages
Some pages under www.usertesting.com are not loading. - 24 days ago
Issues trying to load the dashboard when logging into the platform - about 1 month ago
We're investigating reports that the dashboard is extremely slow or not loading for some users - about 2 months ago
We are investigating an issue uploading videos with our iOS app - about 2 months ago
Issues when duplicating certain study types - about 2 months ago
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