Outage in UserTesting
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts
Resolved MajorIncident Report
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.
Components affected
UserTesting Test Launch Flow UserTesting External Video Uploads UserTesting Prototype HostingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/27/2025 05:59PM
This incident has been resolved.
IDENTIFIED
over 1 year ago - at 01/27/2025 05:46PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
over 1 year ago - at 01/27/2025 05:23PM
We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.
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