Outage in UserTesting

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts

Resolved Major
January 27, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 01/27/2025 05:59PM

This incident has been resolved.

IDENTIFIED 9 days ago - at 01/27/2025 05:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 days ago - at 01/27/2025 05:23PM

We're investigating an issue where assets (images, videos, and prototype zip files) can't be uploaded into drafts. It's also possible contributors won't be able to open uploaded images, videos, and prototype in already launched studies.

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