Outage in UserZoom

Issues accessing the platform and taking studies

Resolved Minor
February 12, 2024 - Started about 1 year ago - Lasted 11 minutes
Official incident page

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Outage Details

We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services. Apologies for the inconvenience.
Components affected
UserZoom Video Player UserZoom Unmoderated research methods UserZoom Login
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/12/2024 10:06AM

The incident is now resolved and the access to studies is back fully functional. Thanks for your patience.

IDENTIFIED about 1 year ago - at 02/12/2024 09:57AM

The access to the platform and analysis of results is available now. We are still working to restore the service when taking studies.

IDENTIFIED about 1 year ago - at 02/12/2024 09:56AM

We have received reports of issues accessing the platform and taking studies this morning. We are working on recovering all services.
Apologies for the inconvenience.

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