Outage in VanillaSoft

Inbound/Outbound Dialing/Clarity Portal

Resolved Major
May 02, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating a possible outage on our VoIP and Clarity Portal. This is impacting inbound and outbound dialing as well as accessing the Clarity portal website. Our engineers have been informed and are currently investigating the root cause. We apologize for this inconvenience, and we appreciate your patience
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/02/2024 11:24PM

The inbound and outbound dialing issues have now been resolved. Clients are reporting that they are able to place and receive calls without issues.

MONITORING 11 months ago - at 05/02/2024 11:14PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 05/02/2024 11:14PM

Our engineers have confirmed that inbound and outbound dialing are now operational. We will continue to monitor the situation.

INVESTIGATING 11 months ago - at 05/02/2024 11:10PM

The Clarity Portal is now operational. We are still investigating the inbound and outbound dialing issues. Our engineers are continuing to investigate the root cause. We will send another update shortly. Once again, we thank you for your patience.

INVESTIGATING 11 months ago - at 05/02/2024 10:49PM

We are currently investigating a possible outage on our VoIP and Clarity Portal. This is impacting inbound and outbound dialing as well as accessing the Clarity portal website. Our engineers have been informed and are currently investigating the root cause. We apologize for this inconvenience, and we appreciate your patience

Latest VanillaSoft outages

Some Clients reporting that the VoIP HUD not Displaying - 18 days ago
Major Network Upgrades For the Evenings of Friday January 25th and Saturday January 26th for CounterPath - about 2 months ago
Clarity Portal, Call Recording and API Related Services Impacted - about 2 months ago
Some Clients unable to log into the VoIP Portal/Unable to place or receive calls - 4 months ago
Some Clients Unable to View Call Recordings in Clarity - 5 months ago

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