Outage in VanillaSoft

Service Outage Notification

Resolved Major
July 31, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an outage affecting the following services: VS Connect Issue: Clients are receiving a SIP 503 Error when attempting to log in Impact: This outage impacts is affecting some of the VanillaSoft users ETA for Resolution: Our team is investigating the issue, and we will provide an estimated time for resolution as soon as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/
Components affected
VanillaSoft VoIP/SMS
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 07/31/2024 01:45PM

Service Outage Resolved

We are pleased to inform you that the issues affecting VS Connect- SIP Errors 503 has been resolved.

Issue: Clients were reporting SIP 503 Errors when logging into VS Connect
Impact: Some users are having issues logging into their VoIP Phones
Resolution: Due to some inclement weather in some of the states, it had affected some of the ISP providers (Spectrum). Clients are asked to reset their local routers and attempt to log back into their VS Connect.


We apologize for any inconvenience this outage may have caused and thank you for your patience and understanding. Should you experience any further issues, please do not hesitate to contact our support team at 972-200-0179 option 2.

INVESTIGATING 11 months ago - at 07/31/2024 12:46PM

We are currently experiencing an outage affecting the following services:
VS Connect

Issue: Clients are receiving a SIP 503 Error when attempting to log in
Impact: This outage impacts is affecting some of the VanillaSoft users
ETA for Resolution: Our team is investigating the issue, and we will provide an estimated time for resolution as soon as possible.

We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. Updates will be provided on our status page: https://status.vanillasoft.com/

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