Vanta Outage History

Vanta experienced API degradation lasting 24.6 hours, caused by elevated database load that resulted in errors, timeouts, and inability to access the platform for users in the US region. The incident affected the Vanta Web App and External API, with EU and AUS regions remaining unaffected throughout the outage. The engineering team resolved the issue by working with their database provider, and error rates returned to normal levels before the incident was fully resolved.

Vanta's EU region experienced elevated error rates and degraded performance for 26.4 hours, causing EU users to encounter intermittent errors or inability to access the platform. The US and AUS regions remained unaffected throughout the incident. The issue was identified and resolved, with error rates returning to normal levels and full functionality restored.

Vanta experienced a major service incident where users were unable to connect new private and partner integrations. The issue affected the Third-Party Connections component for 3.1 hours. The problem was identified and a fix was successfully applied, restoring normal functionality.

Vanta experienced a major incident where GitHub Pull Requests, Issues, and Dependabot vulnerabilities failed to appear in the platform, affecting related test statuses and Third-Party Connections. The issue was caused by downstream GitHub incidents that disrupted data synchronization between the services. The incident lasted 94.8 hours and was resolved after the underlying GitHub issues were fixed and Vanta completed its remediation steps to restore the missing data.

Vanta experienced a 6.2-hour outage where customers could not establish new connections to the Bitbucket integration, with users encountering an "unknown error" during the authorization process. Existing Bitbucket integrations continued to function normally throughout the incident. The engineering team identified and deployed a fix, restoring normal connection functionality for new Bitbucket integrations.

Vanta experienced an issue where automated emails for vendor assessment evidence requests and reminders were not being sent, affecting the Vanta Web App for approximately 12 days. Users could work around the problem by manually sending evidence requests through the app to trigger notifications. The issue was resolved with a deployed fix that resumed reminder emails and included catch-up notifications for overdue assessments.

Vanta's Linear integration experienced authentication issues and data synchronization delays that affected third-party connections for approximately 16 days. The engineering team deployed a fix over the weekend, and the incident was fully resolved on April 24th with no further issues observed.

Vanta experienced issues with updating GitLab vulnerabilities for some domains, affecting the Vanta Web App. Engineers identified the root cause of the GitLab vulnerability fetch failures and implemented a fix. The incident was resolved after 271 hours, with GitLab vulnerability updates functioning normally.

Vanta experienced a service incident where some customers encountered errors when submitting policies for approval through the Web App. The issue affected policy approval submissions for 3.4 hours before the team identified the root cause and deployed a fix. The incident was resolved and policy submission functionality returned to normal operation.

Vanta experienced a 5.8-hour incident where trust collaborators encountered errors when accessing the "Viewers granted access" page in the Trust Center. The engineering team identified the root cause and worked on a fix throughout the duration of the outage. The incident was resolved on March 16th at 4:08 PM PDT, restoring normal functionality to the Trust Center for all trust collaborators.