Outage in Vertex

Vertex Cloud Indirect Tax - Portal Performance Incident

Resolved Minor
May 22, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in delays when submitting configuration changes within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
Components affected
Vertex Portal
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 05/22/2025 07:42PM

This incident has been resolved.

MONITORING 7 days ago - at 05/22/2025 07:10PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 days ago - at 05/22/2025 07:00PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 05/22/2025 06:24PM

Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in delays when submitting configuration changes within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.

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