Outage in Vertex

Vertex Cloud Indirect Tax - Calc Service Disruption

Resolved Major
June 29, 2025 - Started 6 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Starting 01:09 AM Eastern time, our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.
Components affected
Vertex Calc
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 06/29/2025 07:33AM

The issue is resolved. We are no longer observing the error. Transactions are now processing as expected.

MONITORING 6 days ago - at 06/29/2025 07:13AM

We are no longer observing the error at this time, and we are currently monitoring the system to ensure continued stability.

INVESTIGATING 6 days ago - at 06/29/2025 06:40AM

Our teams are still investigating the issue.

INVESTIGATING 6 days ago - at 06/29/2025 06:14AM

Starting 01:09 AM Eastern time, our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available.  If you have any questions, please submit a ticket via the Vertex Community.

Latest Vertex outages

Vertex Cloud Indirect Tax - Calc Performance Incident - 2 days ago
Vertex Indirect Tax O Series On-Demand Performance Incident - 18 days ago
Vertex Indirect Tax O Series On-Demand Service Disruption - about 1 month ago
Vertex Cloud Indirect Tax - Portal Performance Incident - about 1 month ago
Vertex Indirect Tax O Series On-Demand Service Disruption - about 2 months ago

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